Privacy Policy

Last Updated: October 30, 2026

Silver Bay Translations LLC (“Silver Bay Translations,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when you visit our website, request a translation or interpreting service, communicate with us, or otherwise interact with our business. This Privacy Policy explains how Silver Bay Translations collects, uses, protects, and discloses personal information through our website and in connection with our services.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

Request a translation or interpreting quote;
Submit documents for review or translation;
Contact us by email, telephone, WhatsApp, Facebook Messenger, or through our website contact form;
Create or use a client account or secure document portal, where applicable;
Make or arrange payment for our services; or
Otherwise communicate with Silver Bay Translations.

Depending on the nature of your request, information may include:

Name;
Email address;
Telephone number;
Mailing or billing address;
Documents submitted for translation;
Information contained within documents submitted to us;
Translation instructions and service requirements;
Payment-related information necessary to process an invoice or payment; and
Other information you voluntarily provide to us.

We do not request personal information that is unnecessary for providing the requested service.

2. How We Use Personal Information

We may use personal information to:

Respond to inquiries and quote requests;
Review documents and determine the appropriate translation service;
Provide translation and interpreting services;
Communicate with customers regarding their orders and projects;
Prepare invoices and process payments;
Deliver completed translations and other requested services;
Maintain business and transaction records;
Protect the security and integrity of our website, systems, and business;
Comply with applicable legal obligations; and
Resolve disputes or enforce our agreements and business policies.

We do not sell customers’ personal information.

3. Confidentiality of Translation Documents

Documents submitted to Silver Bay Translations may contain sensitive or confidential personal, legal, financial, medical, immigration, employment, educational, or other information. We use submitted documents and the information contained in them for the purpose of providing the requested translation or related service and for legitimate business, administrative, legal, and quality-control purposes.

Access to customer documents is limited to individuals or service providers who need the information to perform authorized work or provide necessary business services. Customers should understand that no method of electronic transmission or electronic storage can be guaranteed to be completely secure.

4. Website, Cookies, and Technical Information

Our website is hosted through Wix. Like most websites, our website may automatically collect certain technical information when visitors access or interact with it. This information may include browser type, device information, IP address, operating system, and general website activity.

What Are Cookies?

Cookies are small text files that websites may store on a visitor's computer, tablet, or mobile device. They help websites function properly, maintain security, remember certain preferences, and understand how visitors interact with website content.

How We Use Cookies

Silver Bay Translations and its website hosting provider, Wix, may use cookies and similar technologies for purposes such as:

Essential Cookies: Help maintain website functionality, security, and basic website operations.
Functional Cookies: Help remember certain visitor preferences and improve website functionality, where applicable.
Performance and Analytics Cookies: May help understand website traffic, visitor activity, and website performance, where applicable.

The specific cookies and technologies used may vary depending on website functionality, third-party integrations, and services enabled on our website.

Third-Party Cookies

Certain third-party services or integrations available through our website may use their own cookies or similar technologies. These services operate according to their respective privacy policies and practices.

We do not knowingly use Facebook Pixel or Google Analytics on our website. Silver Bay Translations may use Google Search Console internally for website search-performance monitoring and technical purposes. Google Search Console is not used by us as a website visitor analytics or advertising tracking tool.

Managing Cookies

Visitors may be able to manage, restrict, or disable cookies through their internet browser settings. Certain browser restrictions may affect website functionality or the availability of some features.

Where applicable, visitors may also be provided with cookie preference controls through our website's cookie consent mechanism.

Additional information about cookies and how they are used may be available through Wix and the applicable third-party service providers.

5. Sharing of Personal Information

Silver Bay Translations does not sell or rent customer personal information.

We may share personal information with trusted individuals, translators, interpreters, contractors, or service providers when reasonably necessary to provide the services requested by a customer.

For example, information may be shared with a translator or interpreter who has been assigned to perform authorized work.

We may also disclose information to service providers that help us operate our business, including website, document-management, communication, payment-processing, technology, or administrative service providers.

We may disclose information when reasonably necessary to:

Comply with applicable law or legal process;
Respond to a valid governmental or law-enforcement request;
Protect the rights, property, or safety of Silver Bay Translations, our customers, or others;
Prevent fraud, abuse, or security incidents; or
Establish, exercise, or defend legal claims.

6. Payment Information

Silver Bay Translations may use third-party payment providers, including Wave, PayPal, and Stripe, to issue private invoices or process customer payments. Payment information submitted through these third-party services is handled according to the applicable provider’s privacy policy and terms.

Silver Bay Translations does not intentionally store customers’ complete credit-card numbers or payment-card security codes on its own website. Customers should review the privacy policies of the applicable payment provider for information about how that provider handles payment and personal information.

7. Third-Party Services and Links

Our website may contain links to third-party websites or services, including social-media platforms, payment providers, communication services, or other external websites. Silver Bay Translations does not control the privacy practices of third-party websites or services. When you visit or use a third-party service, that service’s own privacy policy and terms may apply. We encourage customers to review the privacy policies of third-party services before providing them with personal information.

8. Data Retention

We retain personal information and translation-related records for as long as reasonably necessary to provide services, maintain appropriate business and transaction records, resolve disputes, comply with legal or accounting obligations, and protect our legitimate business interests.

The length of time information is retained may vary depending on the type of information and the nature of the service.

When information is no longer reasonably necessary, we may securely delete, destroy, or otherwise dispose of it, subject to applicable legal, contractual, or business-record requirements.

9. Information Security

Silver Bay Translations takes reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, use, alteration, disclosure, or destruction. These measures may include limiting access to information, using password-protected systems, using secure electronic services, and maintaining appropriate security practices for business systems and communications. However, no website, electronic transmission, cloud service, or method of storing information can be guaranteed to be completely secure.

10. Your Privacy Rights in the United States

Depending on where you live and which state privacy laws apply, you may have certain rights concerning your personal information.

These rights may include, where applicable:

The right to request access to personal information we maintain about you;
The right to request correction of inaccurate personal information;
The right to request deletion of certain personal information;
The right to obtain information about how personal information is collected or used; and
Other rights provided under applicable state privacy laws.

Not every right applies in every circumstance, and applicable exemptions and limitations may apply.

To make a privacy-related request, please contact Silver Bay Translations using the contact information provided below.

We may need to verify your identity before completing certain privacy requests.

11. California Residents

California residents may have additional privacy rights under applicable California privacy laws, including the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), where applicable.

Depending on the circumstances and whether Silver Bay Translations is subject to a particular requirement, California residents may have rights concerning access to, correction of, or deletion of certain personal information, as well as other rights provided by applicable California law.

Silver Bay Translations does not sell personal information and does not knowingly share personal information for cross-context behavioral advertising. California residents may contact us using the information below to submit a privacy-related request.

We will respond to requests in accordance with applicable law.

12. Australian Customers — Privacy Complaints

Silver Bay Translations welcomes privacy-related inquiries and complaints from customers in Australia.

If you are an Australian customer and believe that we have mishandled your personal information or otherwise have concerns about our handling of your personal information, please contact us first using the contact information provided below. Please provide sufficient information for us to understand the concern, including your name, relevant order or reference information where applicable, a description of the issue, and the outcome you are seeking.

We will review and respond to privacy-related complaints within a reasonable period and, where applicable, in accordance with requirements of Australian privacy law. Where the Australian Privacy Act 1988 and Australian Privacy Principles apply to Silver Bay Translations or a particular matter, individuals may have additional rights and complaint avenues under that law.

If an Australian privacy complaint is not resolved directly with Silver Bay Translations, an individual may, where eligible, make a complaint to the Office of the Australian Information Commissioner (OAIC). The OAIC generally expects individuals to raise the matter with the organization first and allow a reasonable opportunity for the organization to respond before making a complaint to the OAIC.

Information about making a privacy complaint to the OAIC is available through the OAIC's official website.

Personal information provided to Silver Bay Translations by Australian customers may be processed or stored in the United States and may also be disclosed to service providers or contractors located outside Australia when reasonably necessary to provide requested services or operate our business.

13. Canadian Customers — Privacy Inquiries and Complaints

Silver Bay Translations LLC welcomes privacy inquiries and complaints from customers in Canada. If you have a question or concern about how we collect, use, disclose, or protect your personal information, please contact us at info@silverbaytrans.com. We will review your concern and respond within a reasonable period.

Where applicable, the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial privacy laws may provide individuals with rights regarding their personal information and avenues for making privacy complaints. If your concern is not resolved, you may be able to contact the appropriate privacy regulator, depending on the circumstances and the law that applies.

Silver Bay Translations LLC is based in the United States. Personal information provided by Canadian customers may be processed or stored in the United States and may be shared with service providers or contractors when reasonably necessary to provide our services, subject to applicable confidentiality and privacy obligations. Silver Bay Translations LLC currently markets its services in Canada but is not actively marketing to Quebec at this time because our website is not currently available in French.

14. Children's Privacy

Our website and services are not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13 through our website. If we learn that we have inadvertently received personal information from a child under 13, we will take reasonable steps to delete the information, subject to applicable legal requirements.

14. Business Communications

Silver Bay Translations may use contact information provided by customers to communicate about requested services, quotes, orders, invoices, payments, document submissions, project status, customer-service matters, and other transactional or business-related matters.

We do not use customer contact information for unsolicited email marketing or promotional solicitation.

Customers may continue to receive communications that are necessary to complete or administer a requested service or business transaction.

15. Changes to This Privacy Policy

Silver Bay Translations may update this Privacy Policy from time to time to reflect changes in our business practices, website, services, technology, or applicable legal requirements. When changes are made, the “Last Updated” date at the top of this Privacy Policy will be revised. We encourage visitors and customers to periodically review this page for the most current version.

16. Contact Us

If you have questions about this Privacy Policy, wish to submit a privacy-related request, or wish to make a privacy complaint, you may contact:

Silver Bay Translations LLC
Email: info@silverbaytrans.com

We will review privacy inquiries and complaints and respond as appropriate based on the nature of the request and applicable law.