Privacy Policy

Last Updated: August 24, 2026

Silver Bay Translations LLC ("Silver Bay Translations," "Silver Bay," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, contact us, request a quote, submit documents for translation or interpreting services, make a payment, or otherwise use our services.

This Privacy Policy is intended primarily for customers and website visitors in the United States.

1. Information We Collect

Depending on how you interact with Silver Bay Translations, we may collect the following information:

Name
Email address
Telephone number
Mailing or delivery address
Information provided through our contact forms
Information provided through email, WhatsApp, Facebook Messenger, or other communications with us
Information necessary to prepare quotations and invoices
Payment-related information
Documents and files submitted for translation
Information necessary to provide interpreting services
Other information you voluntarily provide to us

Documents submitted for translation may contain personal, confidential, or sensitive information, including names, dates of birth, addresses, identification numbers, photographs, family information, educational records, employment information, legal information, immigration information, and other personal information.

We collect information that is reasonably necessary to provide the requested services, communicate with customers, process transactions, and operate our business.

2. How We Use Personal Information

Silver Bay Translations may use personal information to:

Provide translation and interpreting services
Review documents and prepare quotations
Communicate with customers
Respond to inquiries
Process and fulfill orders
Prepare invoices and process payments
Deliver completed translations and other services
Coordinate projects with professional translators, interpreters, and other service providers
Maintain business and transaction records
Provide customer service
Improve our website and services
Monitor and protect the security of our website and systems
Prevent fraud, misuse, or unauthorized activity
Comply with applicable laws and legal obligations
Resolve disputes and enforce our agreements
Send business-related communications
Send promotional or marketing communications where permitted by applicable law

We do not use customer documents for purposes unrelated to providing the requested services except where reasonably necessary for legitimate business, legal, security, or administrative purposes or where otherwise permitted by applicable law.

3. Translation Documents and Confidential Information

Silver Bay Translations understands that documents submitted for translation may contain confidential or highly personal information.

We use customer documents primarily for the purpose of providing the translation or related service requested by the customer.

When necessary to complete a translation project, we may provide documents or relevant portions of documents to professional translators, interpreters, or other service providers assisting with the project.

Professional translators and interpreters working on customer projects are expected to maintain the confidentiality of customer information and use customer documents only for purposes related to providing the requested service.

Customers should avoid submitting information that is not reasonably necessary for the requested service.

4. Cookies and Tracking Technologies

Our website is hosted on Wix, which uses essential cookies and similar technologies necessary for website functionality, security, navigation, and other core website operations.

We may use cookies or similar technologies provided by Wix or other essential website services to maintain and improve website functionality.

Silver Bay Translations may also use Google Search Console to monitor our website's appearance and performance in Google Search and to help us identify technical or search-related issues and improve our website.

You can manage or restrict cookies through your web browser settings. Disabling certain cookies may affect website functionality.

5. Data Sharing and Disclosure

Silver Bay Translations does not sell or rent your personal information.

We may share personal information when reasonably necessary to provide our services or operate our business with the following categories of third parties:

Professional Translators and Interpreters

We may share customer documents and relevant information with professional translators and interpreters who assist us in providing requested services. These professionals are expected to maintain the confidentiality of customer information.

Payment and Invoicing Services

Silver Bay Translations may use third-party payment and invoicing platforms, including:

Wave
PayPal
Stripe

These platforms may be used to issue private invoices or payment requests and process customer payments.

When you make a payment through one of these services, the applicable provider may collect and process payment and transaction information according to its own privacy policy and terms.

Website and Business Service Providers

We may share information with service providers necessary to operate our website and business, including website hosting, email, communications, document management, security, accounting, and other business-support services.

Legal and Government Authorities

We may disclose personal information when reasonably necessary to:

Comply with applicable laws, regulations, subpoenas, court orders, or other legal processes
Respond to lawful governmental requests
Protect our rights, property, or safety
Protect customers or other individuals
Investigate suspected fraud, abuse, or unauthorized activity
Establish, exercise, or defend legal claims

6. Payment Information

Silver Bay Translations may use Wave, PayPal, and Stripe to issue private invoices and process customer payments.

When you make a payment through one of these services, your payment information may be collected and processed directly by the applicable payment provider.

Silver Bay Translations generally does not receive or store complete credit or debit card numbers when payments are processed through these third-party services.

Customers should review the privacy policy and terms of the applicable payment provider for additional information about how payment information is handled.

7. Website and Third-Party Services

Our website is hosted through Wix. Wix may collect and process certain information associated with your use of our website, including information necessary for website functionality, security, and operation.

Our website may also contain links to third-party websites, social media platforms, payment services, or other external services.

Silver Bay Translations is not responsible for the privacy practices, security, or content of third-party websites or services.

We encourage customers to review the privacy policies of third-party services before providing personal information to them.

8. Data Retention

We retain personal information and customer documents for as long as reasonably necessary to provide services, maintain business and financial records, communicate with customers, resolve disputes, comply with legal obligations, enforce agreements, and protect our legitimate business interests.

The length of time we retain documents may vary depending on the type of service, nature of the document, customer requests, legal or accounting requirements, and operational considerations.

When information is no longer reasonably necessary for these purposes, we may securely delete, destroy, or anonymize it.

9. Data Security

Silver Bay Translations takes reasonable measures to protect personal information against unauthorized access, disclosure, alteration, loss, or destruction.

These measures may include access controls, secure website connections, password protection, restricted access to customer information, and the use of reputable third-party service providers.

However, no website, electronic transmission, storage system, or method of Internet communication can be guaranteed to be completely secure.

Customers should exercise care when transmitting sensitive documents electronically.

10. U.S. Privacy Rights

Privacy rights vary depending on the state in which you reside and the laws applicable to your circumstances.

Depending on applicable law, you may have rights concerning your personal information, which may include the right to:

Request information about personal information we collect or use
Request access to certain personal information
Request correction of inaccurate personal information
Request deletion of certain personal information
Request information about categories of third parties with whom information is shared
Opt out of certain forms of sale or sharing of personal information where applicable
Exercise other privacy rights provided by applicable state law

These rights are subject to applicable legal exceptions and limitations.

Silver Bay Translations does not sell customers' personal information for monetary consideration.

If you would like to submit a privacy-related request, please contact us using the contact information provided on our website.

11. California Residents

Certain California residents may have additional privacy rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), if Silver Bay Translations is subject to those provisions.

Where applicable, California residents may have rights concerning access to, deletion of, correction of, and information about the collection and use of their personal information, as well as other rights provided by California law.

Silver Bay Translations does not sell personal information for monetary consideration and does not share personal information for purposes of cross-context behavioral advertising.

California residents may submit applicable privacy requests by contacting us using the contact information provided on our website.

We may need to verify your identity before completing certain requests.

We will not discriminate against you for exercising privacy rights provided to you by applicable law.

12. Children's Privacy

Our services are intended primarily for adults and businesses.

We do not knowingly collect personal information directly from children under the age of 13 for the purpose of providing services.

If a parent or legal guardian believes that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and, where appropriate, delete the information.

13. Business Communications

We may contact customers regarding:

Quotes
Orders
Payments
Translation projects
Delivery of completed services
Customer service
Transaction-related matters

Where permitted by applicable law, we may also send occasional marketing or promotional communications.

You may request that we stop sending promotional communications by following the unsubscribe instructions included in the communication or by contacting us directly.

Even if you opt out of marketing communications, we may continue sending communications necessary to provide services or manage an existing transaction.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, technology, or applicable legal requirements.

When we make changes, we will update the "Last Updated" date at the beginning of this Privacy Policy.

We encourage visitors and customers to review this page periodically.

15. Contact Us

If you have questions about this Privacy Policy, wish to exercise an applicable privacy right, or have a concern about how your personal information is handled, please contact Silver Bay Translations through the contact information available on our website.

Silver Bay Translations LLC

Email: info@silverbaytrans.com

Website: www.silverbaytrans.com