Terms & Conditions

Effective Date: November 10, 2026

 

Welcome to Silver Bay Translations LLC ("Silver Bay Translations," "SBT," "we," "our," or "us"). These Terms & Conditions govern your use of our website and the translation, notarization, document processing, and related services we provide.

 

Silver Bay Translations LLC is a limited liability company organized under the laws of the State of New Jersey and registered to conduct business in Ohio as a foreign limited liability company. The company operates in both New Jersey and Ohio and provides online translation services to individuals, families, businesses, and organizations throughout the United States.

 

By requesting a quote, making a payment, or purchasing services from Silver Bay Translations, you acknowledge that you have read and agree to these Terms & Conditions.

 

1. Our Services

Silver Bay Translations provides professional document translation services in more than 75 languages. Our services may include:

​

• Certified document translations

• General and business translations

• Immigration and USCIS document translations

• Academic, personal, legal, and business document translations

• Notarization services, where available and appropriate

• Remote Online Notarization (RON)

• Printed document preparation and shipping

• Assistance coordinating apostille services through our service partner

 

Our services are provided primarily online. We do not operate a walk-in office or accept in-person document drop-offs. Customers generally submit documents electronically and receive completed translations by email in PDF format.

The availability of particular services depends on the language, document type, requested format, receiving authority, and other applicable requirements.

 

2. Quotes and Service Agreements

All projects are reviewed individually. Quotes are based on factors such as:

​

• Document length and complexity

• Language combination

• Certification or notarization requirements

• Formatting requirements

• Requested turnaround time

• Printing, shipping, and other additional services

 

A formal quote will be provided after we receive and review the documents. We do not provide binding estimates based solely on telephone descriptions of documents.

 

Quotes are valid for the period stated in the quote. Any changes to the documents, scope of work, formatting requirements, or requested services may result in a revised quote. A customer authorizes work to begin by

accepting the quote and completing the required payment.

 

3. Payment Terms

Payment is required upfront before translation or other requested services begin. We may accept payment through available payment methods, including credit cards and approved online payment services. All charges are processed in U.S. dollars (USD), unless expressly stated otherwise.

 

Work will generally not begin until the required payment has been received and confirmed. Additional charges may apply if the customer requests changes to the original scope of work, expedited service, additional copies, printing, shipping, notarization, or other services not included in the original quote.

 

4. Translation Standards and Certification

Translations are prepared by qualified professional translators with appropriate language skills and subject-matter experience. When certified translation is requested and included in the quote, the completed translation will be accompanied by a Certificate of Accuracy identifying the translation as a complete and accurate representation of the source document, to the extent required for the service provided.

 

Certification, formatting, and supporting documentation are prepared according to the requirements communicated to us by the customer or identified during the order process. Receiving agencies, courts, educational institutions, government departments, and other organizations determine whether a translation meets their individual submission requirements. Silver Bay Translations cannot guarantee acceptance by every receiving authority. Customers are responsible for confirming any special requirements with the organization receiving their documents before placing an order.

 

5. Revisions and Corrections

Customers should carefully review completed translations upon delivery. If a customer identifies an error attributable to Silver Bay Translations, the customer should contact us promptly and identify the specific issue. We will review the concern and arrange an appropriate correction where warranted.

 

Changes resulting from incorrect, incomplete, or subsequently revised source documents, customer preferences, or requests outside the original scope of work may be treated as additional services and may involve additional charges.

Corrections to confirmed translation errors attributable to us will be handled appropriately and will not automatically entitle a customer to a refund.

 

6. Turnaround Times and Delivery

Estimated turnaround times are provided in the quote or order confirmation. Turnaround times may depend on document length, language availability, complexity, formatting requirements, translator availability, and the services requested.

 

Although we make reasonable efforts to meet agreed deadlines, delivery times may be affected by circumstances outside our control, including delayed customer responses, incomplete documentation, technical issues, or delays involving third-party service providers. Completed digital translations are generally delivered by email in PDF format. Customers are responsible for providing an accurate email address and ensuring that they can receive the delivered files.

 

7. Remote Online Notarization (RON)

Silver Bay Translations may offer Remote Online Notarization (RON) when requested and available.

RON services are performed electronically through an appropriate remote notarization process. Our notarization services use electronic signatures and electronic notarial records. We do not provide traditional ink-signature notarizations through this service.

 

The availability and legal acceptance of remote notarization depend on applicable laws and the requirements of the receiving organization. Customers are responsible for confirming that the receiving authority accepts electronically notarized documents before purchasing this service.

 

A printed copy of an electronically notarized document is a reproduction of the original electronic document. Printing does not create a new handwritten signature or a separate original ink-notarized document. Notarization confirms the notarial act performed; it does not certify the accuracy of a translation or the truthfulness of the underlying document's contents.

 

8. Printed Documents and FedEx Shipping

Printed translations and other physical document services may be available upon request and subject to the quote.

Shipping charges, printing fees, and delivery options will be disclosed before payment. FedEx is our preferred shipping provider for physical document delivery. Available services may include standard and expedited shipping, depending on the destination and service requested.

 

Customers are responsible for providing complete and accurate shipping information. Once a shipment has been dispatched, delivery schedules and handling are subject to the carrier's terms and operating conditions.

If a shipment is delayed, lost, or damaged, customers should contact us promptly so that we can review the circumstances and determine what assistance may be available.

 

9. Apostille Services

Silver Bay Translations can assist customers with apostille services through our service partner, Apostille Global Services.

This arrangement allows customers to coordinate translation and apostille-related services under one umbrella. Customers may also choose to work directly with Apostille Global Services.

 

Apostille requirements vary depending on the country where a document was issued, the country where it will be used, and the receiving authority's requirements. An apostille generally authenticates the origin of a public document, such as the signature, seal, or official capacity of the person who issued or certified it. It does not certify the accuracy of a translation.

 

Not every translated document requires an apostille. Customers should confirm whether an apostille is necessary and whether it must be obtained before or after translation. Any apostille-related fees, processing arrangements, and estimated timeframes will be communicated as part of the applicable quote or service arrangement.

Apostille Global Services is a separate service provider. Services performed by that provider may be subject to its own terms, requirements, and processing procedures.

 

10. Customer Responsibilities

Customers are responsible for:

​

• Providing clear, complete, and legible copies of all documents.

• Ensuring that submitted documents are genuine and have not been improperly altered.

• Providing accurate contact and delivery information.

• Identifying the intended use of the translation when special requirements apply.

• Confirming the receiving authority's certification, notarization, formatting, and apostille requirements.

• Reviewing completed translations and notifying us promptly of any concerns.

• Responding to requests for clarification or additional documentation when necessary.

 

Silver Bay Translations is not responsible for delays or additional costs caused by incomplete, illegible, inaccurate, or misleading information supplied by a customer.

 

11. Confidentiality and Document Handling

We understand that documents submitted for translation may contain personal, financial, educational, legal, or other confidential information. Silver Bay Translations takes reasonable steps to protect customer information and submitted documents from unauthorized access, use, or disclosure.

 

Documents may be shared with the professional translators, notaries, service providers, or other individuals reasonably necessary to complete the requested services. Our collection, use, storage, and handling of personal information are further explained in our Privacy Policy. Customers should avoid sending payment card information or other sensitive financial credentials through ordinary email.

 

12. Independent Linguists and Service Providers

Silver Bay Translations may work with independent professional translators, linguists, notaries, shipping companies, and other service providers to fulfill customer orders. These professionals and providers may perform specific portions of a project while Silver Bay Translations coordinates the overall service.

 

The use of independent professionals does not change the customer's responsibility to provide accurate documents and confirm the requirements of the receiving authority. Third-party services may also be subject to additional terms or requirements imposed by the relevant provider.

 

13. No Legal or Governmental Advice

Silver Bay Translations provides translation, document preparation, notarization coordination, and related services. We are not a law firm, government agency, immigration authority, or legal advisory service. We do not provide legal advice, immigration advice, or guarantees concerning the outcome of applications, petitions, court proceedings, or other official matters. Customers should consult the appropriate government agency, receiving authority, or qualified legal professional when they need guidance regarding document requirements or legal matters.

 

14. Refunds and Cancellations

Payment is required upfront before translation or other requested services begin. Silver Bay Translations does not provide refunds for services that have already been rendered. Once translation work, notarization, document processing, or other requested services have been completed, the associated charges are nonrefundable.

 

For orders that have not yet entered production, cancellation and refund requests will be reviewed in accordance with our separate Refund & Cancellation Policy and any applicable legal requirements. If a customer requests cancellation after work has started, any refund eligibility will depend on the work already performed, costs incurred, and applicable legal requirements.

 

If an error attributable to Silver Bay Translations is identified in a completed translation, we will review the issue and arrange an appropriate correction where warranted. Corrections of our own confirmed translation errors do not automatically entitle a customer to a refund. Please review our separate Refund & Cancellation Policy before submitting payment. Nothing in this section is intended to waive or restrict any rights or remedies that customers may have under applicable law.

 

15. Limitation of Liability

To the extent permitted by applicable law, Silver Bay Translations shall not be responsible for indirect, incidental, special, consequential, or punitive damages arising from the use of our website or services. We are not responsible for decisions made by government agencies, courts, educational institutions, employers, or other receiving authorities regarding the acceptance or rejection of submitted documents.

 

We are also not responsible for delays or failures caused by circumstances beyond our reasonable control, including third-party service interruptions, shipping carrier delays, government processing delays, or events outside our control.

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

 

16. Website Use and Intellectual Property

All website content, including text, graphics, logos, images, design elements, and other materials, is owned by or licensed to Silver Bay Translations unless otherwise indicated.

Visitors may use the website for personal and informational purposes. Website content may not be copied, reproduced, distributed, or commercially exploited without prior written permission.

Customers may not misuse our website, attempt unauthorized access, interfere with website functionality, or submit unlawful or fraudulent material through our online services.

 

17. Changes to These Terms

Silver Bay Translations reserves the right to update or revise these Terms & Conditions when necessary.

Changes will be posted on this page with an updated effective date. Continued use of our website or services

after changes are posted constitutes acceptance of the revised terms to the extent permitted by applicable law.

Customers are encouraged to review this page periodically.

 

18. Contact Information

For questions concerning these Terms & Conditions or our services, please contact:

Silver Bay Translations LLC

Website: https://www.silverbaytrans.com

Email: info@silverbaytrans.com

Phone: 877-300-4126

Fax: 888-823-9356

Business hours:

Monday–Friday: 9:00 AM–9:00 PM ET
Saturday: 9:00 AM–1:00 PM ET
Sunday: Closed

 

Silver Bay Translations LLC is organized in New Jersey and registered as a foreign limited liability company in Ohio.